Front Office Manager m|f|gn

Hospitality begins with a genuine smile. Perhaps with yours.

There are hotels where guests simply check in at reception.

And then there are places where guests truly arrive.

At Unterschwarzachhof, reception is precisely that kind of place.

Here, many guests are greeted by name. We look forward to welcoming back families who have been returning for years. We know their preferred room, which wine complements their dinner, and why children feel right at home within minutes of arriving.

If you love this genuine style of hospitality while enjoying leading and developing a team, then we should get to know each other.

Why us

Unterschwarzachhof is not a corporate hotel chain.

We are a family-run boutique hotel in the heart of Hinterglemm. 
Packed with personality. With flat hierarchies.
With people who take true ownership.

Our guests value our personable service just as much as the exceptional quality of our hotel. That is precisely why our reception is far more than an administrative hub.

It is the beating heart of our hotel.

As Front Office Manager, you and your team will turn a stay into a memorable experience – from the initial phone call to a warm send-off.

Your role

You won't manage our reception desk from behind a back-office door.

You are right at the centre of the action.

You welcome guests, support your team, keep a cool head even on busy days, and ensure every guest feels: "I am truly welcome here."

Your responsibilities include:

• Leading and developing our front office team
• Hands-on involvement in day-to-day reception and reservations duties
• Overseeing smooth and professional check-in and check-out procedures
• Organising daily front office workflows
• Creating duty rotas and mentoring new team members during onboarding
• Processing reservations and maintaining all booking and distribution channels (PMS, OTAs, Channel Manager)
• Ensuring warm, personal, and high-quality guest communication
• Handling guest requests and complaint resolution professionally
• Working closely with housekeeping, restaurant, kitchen, spa, and sales & marketing
• Actively driving and enhancing our overall service quality

We are not looking for a manager who simply delegates tasks.

We are looking for someone who leads by example.

Your profile

You will fit right in if you:

• Are a host at heart.
• Enjoy leading, encouraging, and developing people.
• Remain warm and friendly even under pressure.
• Love organisation without losing sight of the human touch.
• Relish taking on responsibility.
• Think ahead rather than waiting around.
• Are happy to roll up your sleeves and lead from the front.

Ideally, you will also bring:

• completed qualifications in hospitality or tourism management
• several years of front office experience in the hotel industry
• initial leadership experience or the desire to take the next step up
• excellent spoken and written German and English
• proficiency in property management systems (PMS) and reservation tools
• passion for quality, outstanding service, and teamwork

Our culture

We operate at the highest standard.

But we never take ourselves more seriously than our guests or our team.

Our doors are always open. 

The owners are present in the hotel every day.

Fresh ideas are welcome.

Decisions are made quickly and without unnecessary bureaucracy.

We support one another – across all departments.

Because exceptional hospitality doesn't stem from seamless processes alone. It comes from people who genuinely enjoy working together.

What you can look forward to 

You won't find a run-of-the-mill workplace here.

Instead, you will find an environment where you can make a real impact.

• A secure position in a successful family enterprise
• A welcoming team with outstanding camaraderie
• Flat hierarchies, direct decision-making, and high autonomy
• Training opportunities and personal development

Above all, a hotel awaits where personality truly counts.

Our benefits

• Working in a successful, family-run boutique hotel
• Warm, family-oriented work atmosphere
• Modern working environment
• Swift decision-making channels
• Personal onboarding and training
• Working in a region offering an exceptional quality of life
• A workplace set in the heart of one of Austria's finest holiday regions
• State-of-the-art staff accommodation in the Team House – rooms with balcony, plus sauna, gym, and underground parking within walking distance
• Low-cost accommodation options for family and friends
• Free meals throughout the entire day
• Exclusive staff uniform by Lena Hoschek, Markus Meindl, and other selected brands – high-quality, authentic, and distinctive
• Staff BonusCard offering seasonal extras and discounts
• Attractive bonus payments rewarding commitment, team spirit, and outstanding performance
• Discounted ski passes and free ski hire in winter
• 13th and 14th month salary payments per year
• Training and professional development opportunities
• Year-round development perspectives within our group of companies

Perhaps you aren't just looking for another job.
But for a workplace where you can feel at home for the long term.

A place where quality, warmth, and teamwork aren't buzzwords, but lived values every single day.

If this sounds like you, we would love to hear from you.

Then we should get to know each other.

Your personal touch. Your team. Our hospitality.

Do you want to lead people, define quality, and actively shape genuine hospitality?

Then bring your personality and ideas to our team. Work where hospitality is lived with true personal heart.