FAQs | Frequently asked questions

Informative & interesting information

We have answers to frequently asked questions about your stay in the 4 star Superior Hotel Unterschwarzachhof here.

Getting here & Location

What piste is Der Unterschwarzachhof located at?

Der Unterschwarzachhof is located in Saalbach Hinterglemm in the town of Hinterglemm, right on piste no. 10, next to the valley station for the Unterschwarzachbahn (A9) and the fun park lift (A8) with night park, floodlit piste and tubing route.

Can I park at Der Unterschwarzachhof for free?

Yes, free car parking is available at the hotel for our guests.

What are the check-in and check-out times?

Your room is available from 15.00 on the day you are due to arrive and until 11:00 on the day you are due to depart. If you leave earlier or arrive later you can use our Alpen Spa without paying a surcharge.

Stay & Offers

What is included in the room price?

The prices listed are per person including extensive Unterschwarzachhof luxury board and inclusive services. Luxury board includes accommodation in the category booked, breakfast, afternoon snack and evening meal, free use of Alpen Spa with pools and saunas, as well as the activity and outdoor programme. Local taxes are not included in the room price.

Is smoking permitted in rooms?

Smoking is not permitted in any of the rooms and suites in Der Unterschwarzachhof.

Can I bring my pet with me on holiday?

Pets are welcome upon enquiry (surcharge payable). Maximum 2 dogs per room.

What are the cancellation terms?

Austrian Hotel Contract conditions apply. Details and latest cancellation terms can be found in the booking terms.

Where do I get the best value offers for the 4*S Unterschwarzachhof?

You are guaranteed to get the best price for your stay direct with the hotel at the respective time of booking. In Der Unterschwarzachhof you get the best price guarantee.

Can I combine two packages?

Package prices apply for double occupancy (except when otherwise stated in the package description). However it is not possible to combine two packages.

What is included in packages?

As well as the package services listed, Der Unterschwarzach luxury board also includes many inclusive services and extras. Local taxes are not included in the package price.

Wellness & Spa

Where can I book treatments?

We recommend reserving treatment appointments before you are due to arrive with Der Unterschwarzachhof Reception team. You can telephone us on +43 (0) 6541 6633 or e-mail.

What should I know about treatments?

Please arrive at Spa Reception around 10 minutes before your agreed appointment time (freshly showered and in your bathing robe, in flip-flops or bathing slippers). During the treatments themselves we attentively pamper you and use covering techniques to protect your privacy. All our treatments include a preliminary discussion about your treatment and a brief time to rest afterwards. To tailor your treatment to suit you, before the treatment brief details of what you require and details about your health are gathered. As a courtesy to guests who will follow you, we regret that should you arrive late, your treatment time will be reduced accordingly.

Until what time can I cancel a treatment appointment free of charge?

Please let us know in good time if you are not able to keep to your appointment. You can cancel your session at any time, latest 24 hours in advance, free of charge. In the event of late cancellation, the full treatment price will be charged.

Are all areas accessible to children?

Children are permitted access to the swimming pool and to the outdoor pool when they are accompanied by an adult. In consideration of other guests we would ask that an appropriate noise level be maintained. For the Alpen Spa sauna area (textile-free), for the whirlpool and for the plunge pool (textile free) along with the relaxation rooms, entry is only permitted to those over the age of 16.

Where can I find the sauna infusion times?

Please see the day programme for times.

Family & Kids

Are there specific suites and rooms for families with children?

Most of the rooms and suites in the Hotel Unterschwarzachhof have been specifically designed for families – spacious and in part with separate bedrooms (more about family suites and rooms).

What age range is the KidsClub suitable for and when is it open?

The Kids Club in the hotel is open daily in summer from 10:00 to 22:00 and in winter daily from 12:00 to 22:00, for children aged 3 and over.

What does the all-inclusive offer for children include?

Children’s prices include all the Unterschwarzachhof inclusive services, a supervised children’s dining table and drinks until 17:00.

Are infant and baby facilities available?

As a family hotel we offer free infant and baby facilities and plenty of inclusive services (see inclusive services for details).

Is there a ski school for children and adults?

There is a practice area with ski kindergarten and ‘Clown World’ at Snow & Fun ski school right in front of the hotel, which provides professional children's ski courses and various courses for every age and ability.

Winter & ski holiday

Where is the closest children's ski school?

The Snow & Fun ski school with its children’s area and the ski school meeting point is right next to the hotel.

Can I get my ski ticket in the hotel?

We are happy to provide a ski pass service for our guests – place your order in advance and you will receive a ski pass at Reception.

Where can I store my ski equipment?

In the ski room, heated, secure lockers are available for your ski equipment.