Soon it will be time again for you to enjoy your holiday at the Unterschwarzachhof - of course with DISTANCE...
... and a guarantee of well-being!
As good hosts we have a special responsibility towards our guests and staff - safety and hygiene have always been our top priority. All our departments clean and disinfect all areas in the hotel daily using the HCCP procedure, which stands for the highest standards of hygiene.
In addition, hygiene dispensers are available in all public areas of the hotel.
As part of these precautions, our well-trained hotel team also wears MNS protection and, as a precaution, takes part in a weekly Covid-19 test.
Your host family
Toni & Jacky Hasenauer
and the entire hotel team
Hygiene & Cleanliness
Pleasure and culinary delights
- Our friendly service team is there for you, as usual, at all times and guarantees maximum hygiene protection in all restaurant and bar areas.
- In the restaurant area there is a minimum distance of 1 meter, when entering the restaurant as well as the buffet area the wearing of an MNS mask is obligatory.
- We conscientiously leave plenty of space at all our restaurant tables so that you do not have to wear a mask at your table.
- In the morning we spoil you with our rich and tasty breakfast buffet. In the afternoon we offer our snack buffet with warm meals and also a selection of delicious cake specialities.
- In the evening you will be served our multi-course menu of choice at your table. Additionally you can help yourself to our salad buffets. On special days during your stay we also organise culinary theme evenings.
- The restaurant is also open for our A La Carte guests, we kindly ask you to reserve your table in advance.
Wellness & Spa
- Treat yourself to carefree bathing fun in our indoor and outdoor pool.
- Relaxation is guaranteed in our Alpine Spa on over 1,500 m²: In addition to saunas and pools, you can also pamper yourself in the spa department. The indoor pool is connected to the outdoor pool via a lock. Directly in the entrance area you will find a disinfectant dispenser and in all areas you will find disinfectants and wipes.
- In the spacious outdoor area you will find a sunbathing lawn with spaciously distributed baskets for two, relax loungers and much more.
- Do something good for your body, in a herbal or steam sauna or in the unique, wonderfully fragrant bread bar. The cosy relaxation rooms invite you to dream.
- In order to ensure optimum protection during all treatments in our Alpine Spa, our staff also wear an MNS mask. We also request that you wear such protection during the treatments.
- For all treatments and massages we ask for early reservation.
Active and outdoor programme for young and old
- Feel freedom and experience the wonderful nature here with us at the Unterschwarzachhof on over 40,000 m² of space and room for young and old.
- Whether you take a walk in our herb garden, visit our exclusive riding stable, absorb the natural power of our yoga course, test the children's playground, use our go-kart track or simply relax on our wonderful sun terrace - you have the choice and also the space for your personal development.
- In addition, we naturally offer you our extensive activity programme - if you book in advance at the reception.
- *Special highlights are our weekly alpine pasture breakfast with a wonderful panoramic view of the fantastic mountain world and also butter making and cow milking on our own farm.
- This is where minis experience maximum fun. Let off steam together with other children and our trained supervisors. Our KidsClub in the hotel for children from 3 years of age offers you plenty of space for fun and games.
- Our well-trained supervisors are equipped with MSN protection at all times and all surfaces and play equipment in the KidsClub premises are regularly disinfected.
- We would like to point out that sick or ill children are not allowed to visit the KidsClub.
Arrival and departure
- In order to make your check-in as smooth as possible, we ask you to fill in the online registration form, which you will receive as a link with your reservation confirmation.
- When checking in at the hotel reception desk, a minimum distance of one metre and the wearing of an MSN mask also apply. Please notice that you have to present a negative antigen test (not older than 1 week) for all arriving persons.
CHECK-IN: from 3.00 pm
CHECK-OUT: until 11.00 a.m.
- We recommend contactless payment (EC card, Visa or Mastercard) at check-out.
Here you will find general information and cancellation conditions for your booking. Of course we are always at your disposal for further questions and information.
Packages & unused services:
We ask for your understanding that we do not grant any additional discounts for our package weeks. Unused services (breakfast, dinner, etc.) will not be refunded.
These are annoying for both parties - but can always happen. Generally, the deposit paid will be offset against the cancellation fee in the event of cancellation.
For your vacation, however, we have adapted our cancellation conditions due to the current measures, so that you can also plan your vacation with us in the current situation and remain flexible.
Our cancellation conditions for bookings until November 2021
We allow you to cancel your booking quickly and easily free of charge up to 48 hours before arrival.
Please arrive only if you and your family are in good health and feel fit.
In case of cancellation in connection with Corona we will keep your already made deposit and this will be deducted from your next stay as a value credit - this value credit does not expire!
If desired, we are also happy to offer a refund of the deposit.
Our cancellation conditions for bookings as of winter 2021/2022
General terms and conditions for the hotel industry:
Cancellation would be free of charge until 3 months before the agreed arrival date at the latest.
Within this period the following cancellation fees will be charged:
- up to 1 month before the date of arrival 40 % of the arrangement price
- up to 1 week before the date of arrival 70 % of the arrangement price
- in the last week before the date of arrival and in case of no-show 90 % of the arrangement price
- in case of early departure 100 % of the arrangement price
The above mentioned conditions are also valid in case of reduction of the booked number of persons per room.