Cancellation Policy
Here you will find general information and cancellation conditions for your booking. Of course we are always at your disposal for further questions and information.
Packages & unused services:
We ask for your understanding that we do not grant any additional discounts for our package weeks. Unused services (breakfast, dinner, etc.) will not be refunded.
Cancellations:
These are annoying for both parties - but can always happen. Generally, the deposit paid will be offset against the cancellation fee in the event of cancellation.
For your vacation, however, we have adapted our cancellation conditions due to the current measures, so that you can also plan your vacation with us in the current situation and remain flexible.
Our cancellation conditions for bookings until April 18, 2022:
We enable you to cancel your booking quickly and easily free of charge up to 5 days before arrival for hotel bookings (also applies to bookings that have already been made as of November 24, 2021).
With the 5-day cancellation option until April 18, 2022, you can look forward to your autumn or winter holiday in a relaxed manner. If you have to cancel your vacation at short notice, you will receive a voucher for the amount of your deposit from us, so you can sit back and book your next vacation at the Unterschwarzachhof without risk! That just feels right!
Please only travel if you and your family are healthy and feel fit.
Please note that different cancellation conditions apply to the Schmiedalm luxury chalet and the self-catering hut (Prices & Cancellation Conditions Schmiedalm | Prices & Cancellation Conditions Unterschwarzach mountain hut).
Our cancellation conditions for bookings in summer 2022
In summer 2022 we offer a 14-day cancellation option für all bookings. If you have to cancel your vacation at short notice, you will receive a voucher for the amount of your deposit from us, so you can sit back and book your next vacation at the
Our cancellation conditions for bookings as of winter 2022/2023
General terms and conditions for the hotel industry:
Cancellation would be free of charge until 3 months before the agreed arrival date at the latest.
Within this period the following cancellation fees will be charged:
- up to 1 month before the date of arrival 40 % of the arrangement price
- up to 1 week before the date of arrival 70 % of the arrangement price
- in the last week before the date of arrival and in case of no-show 90 % of the arrangement price
- in case of early departure 100 % of the arrangement price
The above mentioned conditions are also valid in case of reduction of the booked number of persons per room.