We have adjusted our cancellation conditions for your holiday based on current measures, so that you can plan your holiday with us even in the current situation and remain flexible.
NEW: Your booking in safe hands!
We offer you a quick and uncomplicated cancellation of your booking free of charge up to 24 hrs before arrival if one of these reasons should exist:
- Travel warning for the federal state of Salzburg resp. Austria
- State quarantine order for the arrival and departure from the federal state of Salzburg resp. Austria
- Illness of the own person at Covid-19 (obligatory presentation of the test result)
- Conversion of the Corona traffic lights to red for the district of Zell am See
- Discontinuation of skiing operations in the Saalbach-Hinterglemm region due to the current Covid-19 siutation
Otherwise, our cancellation guidelines specially tailored to the current situation apply:
In the low season: (Season A, B & C )
(06.01.-29.01.21, 06.03.-10.04.21, 10.04.-18.04.21)
- Up to 4 weeks before arrival you can cancel or rebook your stay completely free of charge
- Up to 2 weeks before arrival 50% cancellation fee will be charged.
- Within 2 weeks prior to arrival 90% cancellation fee.
In the high season: (Season D & E )
- Up to 2 months before arrival you can cancel or rebook your stay completely free of charge
- Up to 1 month before arrival 50% cancellation fee will be charged.
- Within one month before arrival 90% cancellation fee.
Only travel if you and your family are healthy and feel fit.
In case of cancellation we keep your already made deposit and this will be deducted from your next stay as a value credit - this value credit does not expire!
If desired, we can offer you a refund of the deposit.