Booking conditions & useful information

• All prices quoted for rooms and suites are in Euros and per person per day with all Unterschwarzachhof extras - including “spoil-yourself” board
• Excluding local tourist taxes
  Tourist taxes are not included in our prices (€ 2.00 in winter per person per night for guests from 15 years of age).
• Single room supplement
  All our rooms are for at least 2 people. Using a room as a single room incurs a supplement of €50 per day.

• The prices for packages and offers are in Euro and are per person (unless otherwise stated).
• Excluding local tourist taxes
  Tourist taxes are not included in our prices (€ 2.00 in winter per person per night for guests from 15 years of age).

Our children’s prices apply when sharing a room with 2 full paying guests.
The all-inclusive offers apply to children to (excluding drinks after 5 PM).

Place of jurisdiction: Zell am See

Bank details:
Raiffeisen Bank Saalbach Hinterglemm:
IBAN: AT 14 3505 2000 0001 8424
SWIFT: RVSA AT 2S 052
UID-Nr.: ATU74779803

We accept the following methods of payment:

• Cash
• EC-card
• Visa
• Master Card

Whether by telephone, e-mail, or online booking through our website, you are sure to get the best price at the time of booking if you make it directly with us. If you happen to find a cheaper price through a 3rd party with identical booking conditions at the time of booking, then of course, we will match this price with our direct booking.

Rooms are available on your day of arrival from 3 PM, and we ask that you vacate your room by 11 AM on your day of departure. If agreed, a late checkout may be possible (up to 4 PM at the latest, price €50 per room).

If arranged in advance, pets are very welcome here. Please understand that they are not allowed to enter the dining rooms or wellness & spa area.

We have adjusted our cancellation policy due to the current measures to ensure that you can plan your vacation while remaining flexible in the current situation. The following cancellation terms apply to your holiday bookings in summer and autumn 2020:

• Up to 2 weeks before arrival you can cancel completely free of charge.
• A cancellation fee of 70% applies within 14 days before arrival.

You have made your booking before March 31st?

If you have already booked your summer or autumn holiday in the Unterschwarzachhof before March 31st and you have to cancel your booking, the down payment already made will be converted into a voucher, on which we will also book an additional 10% credit. This voucher can be redeemed at any time on an alternative desired date.

Our general cancellation conditions apply to all other booking periods.

You have just booked your most beautiful time with us at the Unterschwarzachhof, your holiday of well-being in Saalbach Hinterglemm. Sometimes, the anticipation of a stay can be suddenly interrupted by unexpected circumstances which prevent you from pursuing your holiday and necessitating cancellation. Cancellation up to 12 weeks prior to your arrival date incurs no cancellation charge. After this point, cancellation incurs a fee according to the Austrian Hotel Association conditions. This fee may be up to 90%* of the holiday booking price.

The cancellation rights according to § 18 Abs. 1 Z. 10 FAGG do not apply, but rather the general conditions for the hotel industry (general terms and conditions for the hotel industry)

• Up to 3 months prior to arrival date: free cancellation
• From 3 months to 1 month prior to arrival date: cancellation fee of 40% of the booking price
• From 1 month to 1 week prior to arrival date: 70% of the booking price
• Cancellation less than 1 week before arrival incurs a fee of 90% of the booking price. The full booking price is payable in the case of departure before the planned departure date.

Both you and we can spare these unnecessary costs and associated stress by taking out an appropriate insurance covering cancellation, premature departure, and mountain rescue (including helicopter rescue). We recommend the Hotelstorno Plus or the comprehensive Hotelstorno Premium insurance (including accident cover) with our partner, the Europäische Reiseversicherung:

Premium insurance

What counts as an insurance case?

• Inability of the insured to travel due to medical reasons (doctor’s certificate required)
• Death, serious accident, or unexpected serious illness of the insured, spouse, or immediate relative (parent, child, etc.)
• Involuntary loss of work following redundancy instigated by an employer.